Related skills
wordpress zapier css html apis📋 Description
- Supporting customers via help desk from onboarding to advanced configuration
- Expert on Memberful integrations with WordPress, Mailchimp, Discord, Zapier
- Troubleshooting API, webhook, and integration issues
- Reproducing issues and routing to engineering
- Collaborating with on-call engineer to triage tickets
- Creating and updating help docs and guides
🎯 Requirements
- Experience supporting a SaaS product in a technical capacity
- Strong WordPress experience (config/troubleshooting, plugins, hosting)
- Ability to simplify technical concepts for non-technical users
- Excellent written communication
- Located in the United States
- Available to work Pacific hours or late-day EST
🎁 Benefits
- Health benefits and 401k with employer match
- Equity plans and stipends
- Flexible time off and parental leave
- Commuter benefits and lifestyle stipends
- Learning and development stipends
- Hybrid work model with optional in-office days
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!