Customer Happiness Specialist

📋 Description

• Provide guidance to customers via the ELH community, phone, live chat.
• Route cases to the right teams and escalate per engagement rules.
• Maintain an active, friendly presence in ELH forums.
• Review ELH product forum threads per policy and respond.
• Track customer issues with evidence and advocate for features.
• Escalate to appropriate teams and guide customers to resources.

🎯 Requirements

• Handle stressful situations with a friendly, professional attitude.
• Excellent written and verbal communication; explain concepts clearly.
• Manage multiple input points for customer inquiries.
• Turn frustrated customers into fans; think creatively to help.
• Identify complex problems and proper escalation paths.
• Maintain independence in day-to-day volume and case assignments.

🎁 Benefits

• Equal Employment Opportunity and an inclusive workplace.
• Reasonable accommodations for qualified applicants.
• Supportive, human-centered culture and values.