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intercom onboarding zendesk cro nps📋 Description
- Offer support to authors and publishing professionals.
- Review projects submitted on the platform.
- Build customer funnels via emails and in-app messages to reactivate users.
- Maintaining and update our FAQ based on user feedback and questions.
- Suggesting product features based on user feedback.
- Contributing to maintaining a high NPS (86!).
🎯 Requirements
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
- Experience automating support processes
- Great understanding of onboarding and CRO techniques
- Strong writing skills, perfect grammar and spelling
- Native-level English speaker
- Availability to work every other weekend
🎁 Benefits
- Work from home
- Paid paternal and maternal leave
- Annual team retreat
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