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crm remote work ticketing system microsoft suite windows 11📋 Description
- Be the first point of contact for customers and guests.
- Manage shared inbox and Tier 1 ticket workflows.
- Answer inbound calls and route to teammates via email.
- Follow up on guest screening emails from vendor.
- Support onboarding for new customers and assist with setup needs.
- Improve turnaround times for general customer support.
🎯 Requirements
- Friendly, patient demeanor with excellent communication
- Self-sufficient; thrives in remote work
- Tech-savvy; quick to learn new tech and processes
- 1+ year in retail or hospitality; passion for customer happiness
- Microsoft Suite, CRM and ticketing systems proficiency
- Tech: i5 11th Gen+, Windows 11/macOS Catalina+, 8GB RAM, wired net, private home office
🎁 Benefits
- Competitive salary reflecting experience and responsibilities
- Remote work: 100% remote role
- Paid Time Off: vacation and sick leave
- HMO coverage: company-provided health plan
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