Related skills
sql google sheets excel zendesk data-driven📋 Description
- Lead the CX team to drive issue resolution at the ticket level
- Improve processes, product, and customer experience via cross-functional partners
- Drive productivity with KPIs while delivering fast, quality support
- Coach and manage agents; shape team culture and accountability
- Maintain SME knowledge of operations, product, and projects
- Create and use reporting to identify improvement opportunities
🎯 Requirements
- 5+ years in support ops with KPI management (CSAT)
- Strong leadership to motivate teams and hit targets
- Experience driving ops excellence and managing multiple agents
- Analytical, data-driven; translate data into insights
- Knowledge of Zendesk, Sigma; Excel/Google Sheets; SQL preferred
- Startups/marketplaces/ecommerce experience (preferred)
🎁 Benefits
- Generous holiday and time off policy
- Health insurance: medical, dental, vision
- Work from home support and home office setup allowance
- Monthly cell phone and internet allowance
- Care benefits: wellness, childcare, family planning
- Retirement: 401k US and international pensions
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!