Customer Experience Team Lead

📋 Description

• Lead a pod to handle inbound calls and process orders.
• Use internal systems to ensure timely order transmission.
• Drive the team to exceed performance targets and quality.
• Provide exceptional service to a diverse range of customers.
• On-site role in Debar, Macedonia, 40 hours/week.

🎯 Requirements

• 3+ years experience in Account Management, Customer Support or Customer Success.
• Excellent English verbal and written communication skills, minimum B2 level.
• Excellent collaboration and communication with team members and leadership.
• Comfort using ticketing systems, CRMs, and basic spreadsheets.
• Ability to stay calm, empathetic, and effective in a high paced contact center environment.
• Ability to multitask and handle competing priorities during peak periods.

🎁 Benefits

• Pizza Fridays
• Wellbeing Program
• Private Health Insurance
• Learning and Development Program