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compliance coaching leadership finra operations📋 Description
- Lead a team of customer experience reps delivering support to customers
- Provide ongoing coaching to develop frontline talent and SMEs
- Support the Customer Experience Manager; manage escalations and complex issues
- Oversee daily operations: queue management, workforce, and SLAs
- Monitor team performance metrics and drive continuous improvement
- Lead by example during surges, assisting queues and customers
🎯 Requirements
- Active FINRA Series 7 and 63; 9/10 or 24 preferred
- Ability to obtain 9/10 within 120 days
- Strong coaching and leadership; developing frontline talent
- Excellent written and verbal communication
- Able to operate in a fast-paced, high-volume environment
- Strong analytical and problem-solving skills; attention to detail
- Flexible scheduling to support business needs
🎁 Benefits
- Challenging, high-impact work to grow your career
- Performance-based compensation with bonuses, equity, and 401(k) matching
- 100% paid health insurance for employees; 90% coverage for dependents
- Lifestyle wallet for wellness, learning, and more
- Employer-paid life and disability insurance, fertility and mental health benefits
- Paid time off, holidays, sick time, parental leave, and more
- Exceptional office experience with catered meals, events, and spaces
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