Related skills
crm customer support account management spreadsheets call center📋 Description
- Lead a pod to handle inbound calls and process orders
- Use internal systems to ensure accurate, timely order transmission
- Drive the team to exceed performance targets and deliver exceptional service
- Collaborate with peers, seniors, and phone associates for consistent execution
- Full-time, on-site role; 40 hours/week; evening/night shifts (4 pm–7 am)
🎯 Requirements
- 3+ years in Account Management, Customer Support or Customer Success
- Excellent English verbal and written communication; minimum B2 level
- Strong collaboration and communication with team members and leadership
- Comfort using ticketing systems, CRMs, and basic spreadsheets
- Ability to stay calm, empathetic in a high-paced contact center
- Ability to multitask and handle competing priorities during peak periods
🎁 Benefits
- Pizza Fridays
- Wellbeing Program
- Learning and Development Program
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