Related skills
kpi crm salesforce people management zendesk📋 Description
- Lead and grow the Global Customer Experience Team across EU countries.
- Balance people leadership with hands-on operational work.
- Ensure the team hits KPIs and delivers world-class support.
- Manage scheduling, quality, and SLA across regions.
- Foster problem-solving and customer obsession.
- Collaborate with the Customer Experience Director and partners.
🎯 Requirements
- Track record coaching teams to deliver KPI outcomes.
- Multi-channel B2C and B2B customer service experience.
- Experience managing culturally diverse teams across countries.
- Fluent in English plus Italian, Spanish, or Portuguese.
- Strong analytics mindset with metrics and data-informed decisions.
- Proficient with CRM tools; Zendesk and Salesforce a plus.
🎁 Benefits
- Opportunity to work in a social impact company (B Corp).
- International team across 21 countries and 1200+ colleagues.
- Personal and professional development in a fast-paced scale-up.
- Inclusive culture where you can be your authentic self.
- Values-driven team culture with celebrations and care.
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