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kpi crm salesforce zendesk english📋 Description
- Oversee daily ops and drive a high-performance culture in your team
- Manage schedules, SLA, and real-time workloads for efficient service
- Coach and empower a multilingual team to deliver world-class support
- Recruitment in your team as Hiring Manager with People & Culture
- Build strategic partnerships with global peers to align frameworks
- Lead operational projects and initiatives as required
🎯 Requirements
- Track record of managing and coaching teams to hit KPIs and customer outcomes
- Experience in multi-channel customer service across B2C and B2B
- Experience managing culturally diverse teams across several countries
- English plus Italian or Spanish or Portuguese proficiency
- Strong analytical mindset and data-informed decision making
- Solution-oriented, innovative, and data-informed approach
- Familiarity with CRM tools like Zendesk and Salesforce is a plus
🎁 Benefits
- Impactful work at a social impact company (B Corp)
- International community across 21 countries
- Personal and professional development in a fast-paced scale-up
- Inclusive culture where you can bring your authentic self
- Strong, values-driven team culture that cares
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