Related skills
sql google sheets excel zendesk e-commerce📋 Description
- Lead team performance and drive productivity, quality, and CX
- Coach and manage a team of agents and culture
- Maintain functional knowledge of processes, product, and day-to-day ops
- Drive accountability on policies and guidelines
- Create reports to identify areas to improve performance
- Build a culture of insights by reviewing Sigma & Zendesk metrics
🎯 Requirements
- 5+ years of support operations experience managing CSAT
- Strong leader who motivates teams, sets targets, and grows talent
- Operational excellence across multiple agents
- Analytical and data-driven; distill large data into insights
- Owner mindset to improve work, team, product or customer experience
- Knowledge of Zendesk and Sigma; Excel/Sheets; SQL preferred
🎁 Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Parental Leave: 16 weeks paid leave
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