Related skills
data analytics survey design data storytelling nps voc📋 Description
- Build a world-class VoC program with actionable CX insights.
- Lead cross-functional reviews and action planning to improve CX.
- Derive insights from qualitative and quantitative data; tell stories with data.
- Drive systemic CX improvements; design and implement strategic solutions.
- Operationalize a customer-centric culture and be a CX thought leader.
- Champion Samsara’s cultural principles; scale globally across offices.
🎯 Requirements
- 5+ years in CX, insights, or market research (B2B SaaS/Fortune 500).
- Global VoC program management experience (NPS, advisory boards, surveys).
- Knowledge of survey design and research methods.
- Analyze qualitative and quantitative data; tell compelling narratives.
- Experience applying statistical techniques.
- Ability to influence executives; build trust.
- Strong analytical skills; curious and data-driven.
- Experience using Qualtrics, Medallia, or similar platforms.
🎁 Benefits
- Remote and flexible working options.
- Health benefits for employees.
- Benefits information available on the Samsara site.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Data Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!