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crm slack customer experience amazon connect📋 Description
- Deliver personalized service via email and Slack; handle escalations.
- Provide timely support to riders, partners, and teams via Amazon Connect and Slack.
- Exercise judgment on deactivation, fraud, and membership disputes.
- Diagnose end-of-ride issues, set expectations, and coordinate with Operations.
- Assist corporate clients with membership enrollment, cancellations, escalations.
- Be a community advocate upholding Lyft values in every interaction.
🎯 Requirements
- 1+ years in customer service, trust & safety, or contact center is a plus.
- Computer proficiency; quickly learn web-based tools and CRM.
- Friendly, enthusiastic, dependable with strong time management.
- Exceptional writing and meticulous attention to detail.
- Deep empathy and commitment to doing right for customers.
- Collaborative with Safety, Legal, Product, Ops, and Analytics teams.
🎁 Benefits
- Medical, dental, and vision insurance.
- Mental health benefits.
- 401(k) with company match.
- Paid time off and holidays.
- 18 weeks paid parental leave.
- Subsidized commuter benefits and Lyft credits.
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