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saas email multilingual chat📋 Description
- Advise customers on how to achieve goals using ActiveCampaign.
- Build deep technical understanding of the platform and use cases.
- Guide customers via screen sharing, chat, and email.
- Handle inquiries from account issues and diagnose software problems.
- Collaborate with teams to drive stability and knowledge base.
- Strategize to help customers succeed with best practices.
🎯 Requirements
- Multilingual: Fluent English, Spanish, and Portuguese (speaking, reading, writing).
- Strong communication: analytical, organized, written and verbal under pressure.
- Solutions mindset: propose alternatives and clear guidance.
- Customer success focus with product expertise and technical guidance.
- High-velocity stamina: manage many emails/chats daily with quality.
- Proactive attitude: self-motivated, curious, proactive team player.
🎁 Benefits
- Comprehensive Health & Wellness: medical and dental benefits for you and dependents.
- Growth & Development: LinkedIn Learning and career growth opportunities.
- Generous Paid Time Off to support work-life balance.
- Total Rewards: home office stipend, transportation perks, sabbatical after five years.
- Collaborative culture and supportive teammates.
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