Related skills
data analysis customer service microsoft office validation📋 Description
- Review incoming applications and submit to DigiCert tech team
- Engage with customers via phone, live chat, video calls and email
- Research customer orgs and verify contact details
- Identify and alert managers about customer-call trends
- Execute DigiCert's validation process per internal docs
- Analyze validation data to meet criteria or find root causes
🎯 Requirements
- Fluent in German with strong English proficiency
- 1+ years in customer service or similar role
- Tertiary qualification advantageous
- Proven risk evaluation and mitigation experience
- Detail-oriented, self-motivated, curious, independent
- Excellent written and verbal communication; MS Office
🎁 Benefits
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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