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communication technical support saas multilingual📋 Description
- Advise customers with deep platform knowledge to meet goals.
- Provide technical guidance via screen sharing, chat, and email.
- Own resolution of user-reported issues and infrastructure alerts.
- Collaborate with development teams to improve the knowledge base.
- Strategize best-practice solutions for technical scenarios.
- Identify opportunities for growth and product improvements.
🎯 Requirements
- Multilingual: Fluent English, Spanish, and German.
- Strong communication, analytical, organizational skills.
- Solutions mindset; explain technical problems clearly.
- High-velocity stamina for many emails and chats daily.
- SaaS or technical support experience a plus.
- Tech-savvy, customer-focused with product empathy.
🎁 Benefits
- Health and dental benefits paid 100% for you and dependents.
- Telehealth services and Calm subscription.
- LinkedIn Learning and career development.
- Generous PTO and work-life balance.
- Home office stipend and transit perks.
- Four-week paid sabbatical after five years.
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