Review incoming application forms, validate and submit to DigiCert's technical department
Engage with customers and stakeholders via phone, live chat, video, and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute DigiCert's validation process according to our internal documentation
Analyze validation data to determine criteria met or identify root causes

🎯 Requirements

Fluent in French (written and verbal) and English (essential)
1+ year experience in customer service or similar role
Proficiency with Microsoft Office and other software
Proven track record in evaluating and mitigating risk
Detail-oriented, quick learner, self-motivated, independent
Excellent written and verbal communication skills

🎁 Benefits

Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance

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