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crm customer support android ios zendesk📋 Description
- Support customers via email, phone, and chat
- Deliver a high-quality, human-first experience
- Handle a full range of queries in a customer-centric way
- Collaborate with Product, Engineering, and Operations to improve CX
- Troubleshoot across apps, devices, and WiFi/hardware
- Remote US-based role with West Coast hours (9 am - 6 pm PST)
🎯 Requirements
- Fluent in English and Spanish (written & spoken)
- 1+ year customer support experience (email/chat/phone)
- Experience with Zendesk or similar CRM tools
- Strong communication and empathy skills
- Technical aptitude (iOS / Android apps, connectivity troubleshooting)
- Flexibility to work 2–5 weekends during peak periods
🎁 Benefits
- 401(k) with 4% match
- Health plans: 100% employee premium, ~50% for families
- Stock options vest after 1 year
- Flexible time off (minimum 10 days)
- Wellness allowance up to $150/month
- Lunch and snacks in NYC and SF offices
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