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customer success saas email technical guidance chat📋 Description
- Advise customers on how to achieve goals using ActiveCampaign.
- Use technical skills to guide fast-moving customers via screen sharing, chat, and email.
- Handle inquiries from account issues and diagnose complex software problems.
- Own the resolution of user-reported issues from initial contact to completion.
- Collaborate with development teams to drive stability and create knowledge base articles.
- Identify opportunities for product improvements to enhance the customer experience.
🎯 Requirements
- Fluent English and Spanish (speaking, reading, writing).
- Strong analytical, organizational, written and verbal communication under pressure.
- Solutions-oriented, able to explain technical problems clearly.
- Handles a high volume of emails, live chats, and calls daily.
- Tech-savvy with a love for solving problems and helping others.
- Self-motivated, curious learner and proactive team player.
🎁 Benefits
- Medical and dental benefits for you and dependents; telehealth and Calm.
- LinkedIn Learning and career development opportunities.
- Generous PTO for work-life balance.
- Home office stipend, meal and transportation perks, sabbatical after five years.
- Collaborative culture with innovation and teamwork.
- DEI initiatives and inclusive culture.
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