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communication hubspot customer support problem solving english📋 Description
- Resolve tickets and partner contacts via Hubspot.
- Identify root causes and flag recurring issues to TL and product teams.
- Provide consultative support to maximize Fresha usage and partner retention.
- Find creative solutions to improve partner experience and drive revenue.
- Be proactive, going the extra mile to delight partners.
- Test and investigate problems in Fresha software.
🎯 Requirements
- Curious problem solver who gets to root causes.
- Passion for delighting partners.
- Fluent English, written and spoken.
- Technical mindset; comfortable with Fresha software.
- Ability to work at pace with continuous learning.
- Comfortable navigating ambiguity and testing the product.
🎁 Benefits
- Inclusive workforce.
- Fair consideration for employment.
- No discrimination based on protected characteristics.
- Accessibility support during the interview process.
- Remote-friendly culture and opportunities for growth.
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