Responds to inbound calls, emails, and chats in a professional and timely manner.
Assists customers with account management, billing, service changes, and product info.
Troubleshoots and resolves basic internet/phone/TV issues.
Documents all customer interactions accurately in the CRM system.
Escalates complex issues to appropriate departments and owns resolution.
Follows up with customers to ensure satisfaction and issue resolution.

🎯 Requirements

Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Multitasks, prioritizes, and manages time in a fast-paced environment.
Basic computer proficiency, including navigating multiple systems simultaneously.
Customer-focused mindset with the ability to build rapport and trust.
High school diploma or equivalent.

🎁 Benefits

100% company-paid medical, dental, and vision benefits.
Bonus potential.
Career growth opportunities.

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