Customer Experience Specialist

📋 Description

• Provide email, phone, and chat support with a human-first approach
• Handle customer queries in a solution-focused way
• Manage pre-sales inquiries, orders, and feature explanations
• Troubleshoot apps, devices, WiFi, routers, and hardware
• Collaborate with Product, Engineering, and Ops to improve CX
• Hybrid role: three days/week in NYC office (9-6 ET)

🎯 Requirements

• Fluent in English (written and spoken)
• 1+ year customer support experience
• Experience with Zendesk or CRM tools
• Strong communication and empathy
• Technical Aptitude: iOS/Android, connectivity
• Detail-minded with problem solving
• Quick to learn new tools and tech
• Weekend availability (2–5 weekends)

🎁 Benefits

• $55,000-$70,000 salary range
• 401(k) with 4% company match
• Health plans: premiums covered
• Stock options vest after 1 year
• Flexible time off: 10+ days plus holidays
• Wellness allowance up to $150/mo
• NYC/SF office snacks and lunches