Customer Experience Specialist

📋 Description

• Guide customers through SSL certificate purchases by phone, chat, and tickets.
• Route inquiries to the right channel to maximize customer experience.
• Build product knowledge to advise clients on suitable solutions.
• Assist at-risk customers to prevent churn.
• Research client details to expedite orders and verification.
• Identify system issues and suggest improvements for escalation.

🎯 Requirements

• High School Diploma (or equivalent).
• Call Center or 2+ years of Customer Service Experience.
• Multi-task in a fast-paced environment.
• Excellent written and verbal communication.
• Strong typing and navigation across multiple apps.
• Passion for improving consumer experiences.
• Fun, upbeat attitude and willingness to learn.
• Strong problem-solving skills.

🎁 Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support