Customer Experience Specialist

📋 Description

• Find solutions for customers; every interaction ends with a clear resolution.
• Answer inquiries and provide tech help via chat, phone, or email.
• Help troubleshoot radiator installs or intercooler selection.
• Support sales by listening to needs and suggesting products.
• Oversee order entry verification and help prevent fraud.

🎯 Requirements

• High School Diploma/GED required
• 1-3 years Customer Service experience
• 1-3 years Auto industry experience
• Strong Microsoft Office and Internet skills
• Professional English writing and verbal communication
• Fast typing and quick response times

🎁 Benefits

• Medical, dental, vision coverage
• Paid time off
• 401(k) with 4% match
• Disability pay and life insurance
• Employee discounts