Customer Experience Specialist

Added
24 days ago
Type
Full time
Salary
Salary not provided

Related skills

email support microsoft office live chat phone support warranty claims

📋 Description

  • Find solutions for customers; end with a clear resolution.
  • Answer inquiries and provide technical assistance via chat, phone, or email.
  • Help troubleshoot radiator installation or intercooler selection.
  • Support sales by listening and recommending products.
  • Manage order verification, shipping claims, and warranty processing.

🎯 Requirements

  • High School Diploma/GED required.
  • 1-3 years’ experience in Customer Service.
  • 1-3 years’ experience in the Auto industry.
  • Strong understanding of automotive cooling systems.
  • Excellent multitasking; fast typing; multi-channel support.
  • Empathy and clear English writing/verbal skills.
  • Strong problem solving and ability to learn new software; MS Office/Internet.

🎁 Benefits

  • Employee discounts on Mishimoto products.
  • Healthcare: medical, dental, vision; PTO and life insurance.
  • 401(k) with 4% match; disability pay.
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