Customer Experience Specialist

📋 Description

• Find solutions for customers; end with a clear resolution.
• Provide technical assistance via chat, phone, or email.
• Support sales by listening to customer needs and suggesting products.
• Monitor, research, and respond to industry forums.
• Assist order entry with web verification and fraud protection.
• Oversee shipping and warranty claims.

🎯 Requirements

• High School Diploma/GED required.
• 1-3 years Customer Service experience.
• 1-3 years Auto industry experience.
• Strong multitasking and empathy.
• Excellent problem solving and communication skills.
• Great typing skills and MS Office proficiency.

🎁 Benefits

• Medical, dental, vision, paid time off.
• 401(k) with 4% match.
• Disability pay and life insurance.
• Dog Days: bring your dog to work.
• In-house gym and massage chair.
• Employee discounts.