Related skills
customer support css knowledge base ticketing systems nonprofit software📋 Description
- Respond promptly to customer inquiries via email, chat, phone, or ticketing systems.
- Provide accurate information using available tools/resources.
- Troubleshoot and resolve issues; escalate complex ones.
- Follow up to ensure complete resolution of customer issues.
- Serve as the voice of the customer; share feedback with Product/Engineering/Sales.
- Document solutions and SOPs for knowledge bases.
🎯 Requirements
- Strong technical background; quick to learn new tools.
- Excellent customer service; explain tech clearly.
- Positive, upbeat attitude and professionalism.
- Proven problem-solving; remains calm under pressure.
- Familiarity with nonprofit software.
- CSS experience is a nice asset.
🎁 Benefits
- Supportive culture with asynchronous remote collaboration.
- Your voice heard; empowered to impact the company.
- Use tech skills to solve meaningful nonprofit problems.
- Take ownership of tasks and growth.
- Attractive benefits package and progressive time-off.
- Flexible work-from-home within a virtual team.
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