Related skills
data management quality control chargebacks tmt nps📋 Description
- Join the Customer Care team to maintain service excellence post-trip.
- Act as the voice of the customer; resolve guest issues.
- Manage post-trip NPS and escalations; determine compensation if needed.
- Interact with guests, travel agents, sales teams, and DMCs by phone and email.
- Develop the department and mentor/train new staff.
- Use the TMT booking system for Quality Control and Customer Care.
🎯 Requirements
- Excellent verbal and written communication; adaptable with clients.
- Exceptional customer service orientation; service excellence.
- Experience with critical incident management or operational support.
- Experience with complaint resolution; quick, confident decisions.
- Minimum 2 years in Kensington Tours Sales or customer support.
- Strong organization, time management, and attention to detail.
🎁 Benefits
- Competitive compensation with performance-based rewards.
- Incentive programs tied to business and individual performance.
- Accommodation available per Ontario law for applicants needing accessibility.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!