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customer support remote work empathy brand ambassadorship sla📋 Description
- Be the human heartbeat behind Quince across chat, email, phone.
- Deliver thoughtful service and trust in every interaction.
- Own each customer interaction from start to finish.
- Resolve issues with empathy and turn challenges into positives.
- Become a product expert to guide customers authentically.
- Share insights to improve the overall experience.
🎯 Requirements
- High School diploma or GED
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues remotely
- Dedicated, quiet workspace and reliable internet (75+ Mbps down / 10+ Mbps up)
- Note: 90-day introductory period required
🎁 Benefits
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Medical, dental, vision, life, disability, 401(k)
- Referral bonuses up to $1,000
- Remote-friendly work environment
- Growth opportunities across specialist tracks
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