Customer Experience Specialist

📋 Description

• Responds to inbound calls, emails, and chats professionally.
• Assists customers with account management, billing, and service changes.
• Troubleshoots basic internet, phone, and TV issues.
• Documents all interactions in the CRM accurately.
• Escalates complex issues and owns resolution until done.
• Supports team and stays current on products and policies.

🎯 Requirements

• High school diploma or equivalent.
• 1 year of customer service experience.
• Proof of eligibility to work in the U.S.
• Excellent verbal and written communication.
• Multitasks and prioritizes in a fast-paced environment.
• Basic computer proficiency and multiple system navigation.

🎁 Benefits

• 100% company-paid medical, dental, and vision benefits.
• Bonus potential.