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customer service email support live chat phone support multi-channel📋 Description
- Be the friendly voice in Manchester, help customers lease, buy or sell cars.
- Handle 50 interactions per day across calls, emails, live chat.
- Rotate channels weekly; manage up to 3 chats at once.
- Resolve issues to ensure customer satisfaction and a seamless journey.
- Troubleshoot technical problems with customer adverts; escalate as needed.
- Contribute to delivering outstanding service and KPIs.
🎯 Requirements
- Experienced in customer service; strong verbal and written communication.
- Solutions driven; go the extra mile to help customers.
- Knowledgeable about our products and services; provide accurate info.
- Team player; collaborates and shares updates.
- Friendly, approachable; builds genuine connections with customers.
- Digital mindset; comfortable with new tools and systems.
🎁 Benefits
- Salary £26,300 - £28,000 plus 10% annual shares.
- 28 days holiday plus bank holidays; private medical cover.
- Pension scheme: 7% employer, 5% employee.
- Car salary sacrifice and share-save options.
- 24/7 online GP and dentist; fertility and wellbeing support.
- Hybrid working: min 3 days in office; remote periods UK.
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