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customer service retention email proactive outreach sms📋 Description
- Deliver exceptional and personalized service to RTR customers.
- Support campaigns through all stages via phone, SMS, and email.
- Serve as a brand ambassador, championing RTR values.
- Maintain knowledge of RTR products including fit, styles, inventory.
- Develop one-to-one relationships through regular outreach.
- Troubleshoot and resolve customer issues with care and creativity.
🎯 Requirements
- Problem solver who can think quickly and decide fast.
- Strong communicator; listen, understand needs, and persuade.
- High integrity; ethical and uphold company values.
- Dedicated to delivering a Cinderella Experience.
- Empathetic and able to see situations from the customer's view.
- Entrepreneurial; willing to provide feedback and try new things.
🎁 Benefits
- Paid time off including vacation, bereavement, and family sick leave.
- Universal Paid Parental Leave and flexible return to work.
- Paid Sabbatical after 5 years of continuous service.
- Exclusive employee subscription and rental discounts.
- Comprehensive health, vision, dental, FSA and dependent care from day 1.
- 401k match.
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