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crm crypto macros kyc/aml prediction markets📋 Description
- Own CX coverage across ticketing; monitor community/social channels during shift
- Handle escalated tickets: market disputes, funding issues, KYC, account access
- Route tickets to internal teams with tagging and proper PII handling
- Be on-call during high-traffic events (sports finals, elections, breaking news)
- Draft macros and templates; handoffs to the team
- Adhere to approved customer language guidelines in a regulated environment
🎯 Requirements
- 2–4 years in CX/support/trust-safety in fintech/crypto/gaming
- Weekend availability; 12pm–8pm PT / 3pm–11pm ET; optional 11am–9pm PT
- Strong written communication; empathetic, firm, neutral
- CRM tooling: macros, tagging, ticket triage, basic reporting
- Self-directed; senior CX online; know when to escalate
- Regulated U.S. platform; compliant customer communications
- Exposure to KYC/AML workflows
- Familiarity with prediction markets, crypto, or trading products
🎁 Benefits
- Competitive salary & equity
- Unlimited PTO
- Health, Vision, & Dental coverage
- 401k match
- Hardware setup: MacBook Pro, big display, accessories
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