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html saas english dns italian📋 Description
- Manage and resolve daily client tickets.
- Ensure questions and problems are resolved quickly.
- Escalate issues that require escalation outside the department.
- Monitor and follow up on support tickets with the tech team.
- Master emailing best practices and Brevo tools.
- Learn technical aspects of email marketing like DNS and Brevo API.
🎯 Requirements
- Italian native (mandatory).
- Fluency in English.
- Customer focused.
- At least a first experience in customer experience/service role.
- Familiarity with email marketing is a plus.
- SaaS experience is a plus.
🎁 Benefits
- Grow with an international team in a bright, collaborative office.
- RTT days off, transport reimbursement, mobility package.
- English classes and 155k+ Udemy courses.
- Remote-friendly setup with home workspace budget; relocation support.
- Private healthcare and extended family leave for wellbeing.
- Regular team events and supportive company culture.
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