Customer Experience Representative

📋 Description

• As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We deliver exceptional customer care experiences.
• Develop and nurture strong customer relationships and deliver outstanding service.
• Every day, you’ll support customers with service orders and billing analysis.
• You’ll offer creative resolutions and connect clients with the right products and services for their needs.
• Strong telecommunications skills; able to balance multiple, time-sensitive duties.
• Experience diffusing difficult customer situations and communicating effectively.

🎯 Requirements

• Two years of experience in direct or related industry.
• Associate degree in business or a combination of education and experience.
• Interact with complex database and management systems supporting customers.
• Familiar with bookkeeping practices and data management.
• Strong interpersonal, face-to-face, written and verbal communication skills.
• Detail-oriented, problem solver with a focus on improving processes.

🎁 Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account