Related skills
crm customer support spreadsheets operations ticketing systems📋 Description
- Handle phone orders and resolve common support issues.
- Document interactions in Slice systems with notes and outcomes.
- Deliver fast, reliable customer experience and support partner ops.
- Escalate issues with clear context to speed resolution.
🎯 Requirements
- Excellent English communication (verbal and written), B2+
- 1 year in customer support/operations or equivalent
- Detail-oriented; process customer requests accurately
- Comfort with ticketing systems, CRMs, and basic spreadsheets
- Calm, empathetic in a high-paced contact center
- Multitask and manage priorities during peak periods
- Collaborate effectively with team and leadership
🎁 Benefits
- Pizza Friday with team
- Fully paid on-the-job training
- Wellbeing program with wellness stipend
- Learning and Development programs
- Referral program rewards
- Competitive base salary plus night shift supplement
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