Related skills
slack customer service intercom notion ticketing systems📋 Description
- Engage collectors via chat, email, and phone support.
- Help with auctions, valuations, and platform features.
- Resolve complex questions with empathy and care.
- Document interactions and escalate when needed.
- Collaborate with Product, Engineering, and Ops to improve service.
- Gather feedback to identify trends and drive improvements.
🎯 Requirements
- Alt Expertise: Active Alt user with deep platform knowledge.
- Industry Knowledge: Active collector in sports/collectibles.
- Experience: 1-2+ years of professional experience.
- Communication: Strong written and verbal skills; detail-oriented.
- Technical Skills: Intercom experience; familiar with Retool, Slack, Notion.
- Adaptability: Able to multitask in a fast-paced startup.
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