Customer Experience Representative

📋 Description

• Handle inbound and outbound phone orders from restaurant partners.
• Resolve common support issues and document in Slice systems.
• Deliver fast, reliable customer experience with accuracy and speed.
• Escalate issues with clear context for faster resolution.
• Support partner operations through accurate and timely updates.
• Collaborate with peers and leadership to ensure consistent quality.

🎯 Requirements

• Excellent English verbal and written communication skills, minimum B2 level
• 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to process customer requests accurately
• Comfortable using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high-paced contact center environment
• Ability to multitask and handle competing priorities during peak periods

🎁 Benefits

• Pizza Fridays
• Wellbeing Program
• Learning and Development Program