Customer Experience Representative

📋 Description

• Engage with customers via phone and email; manage a daily ticket volume.
• Meet or exceed CSAT, response time, and efficiency goals.
• Improve support processes by identifying opportunities and solutions.
• Build expert knowledge of BRUNT's product portfolio to guide customers.
• Learn policies and workflows; make customer-focused decisions aligned with BRUNT's values.
• Support Community Team; attend HQ Open House/Garage Events Thu 4-7 PM.

🎯 Requirements

• Experience in customer service (retail, in-person, call center, or remote).
• Proven ability to deliver amazing customer experiences and meet SLAs.
• Strong written and verbal communication.
• Technical proficiency managing multiple platforms while helping customers.
• Flexible to work evenings and weekends as needed.
• Ability to report to HQ in North Reading, MA four days per week.

🎁 Benefits

• Healthcare: Comprehensive medical, dental, and vision insurance.
• Retirement: 401(k) plan with Company Match.
• PTO: 15 days of PTO, plus 11 paid holidays and sick leave.
• Incentives: Performance-based bonus eligibility and equity if applicable.