Related skills
slack shopify aircall gorgias loop📋 Description
- Represent BRUNT and engage customers on the phone to build lasting relationships.
- Ensure needs are understood and expectations exceeded.
- Complete an average of 10 calls per hour (subject to demand).
- Become a BRUNT product expert to guide customer choices.
- Help improve policies by providing feedback to managers.
- Support continuous improvement with cross-functional collaboration.
🎯 Requirements
- Experience in customer service (retail, call center, or remote).
- Proven ability to deliver great experiences with timely SLA-driven responses.
- Resolve customer issues with composure and professionalism.
- Strong written and verbal communication skills.
- Technical proficiency with Shopify, Loop, Aircall and Gorgias.
- Excellent organizational skills; multitask and prioritize.
- Flexible to work evenings and weekends during peak periods.
- Positive attitude and ownership of tasks.
🎁 Benefits
- Equity or other incentive compensation.
- 401k and retirement plan assistance.
- Dental and Vision 100% covered.
- Comprehensive medical benefits.
- Paid parental leave.
- Flexible and collaborative work environment.
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