Related skills
kpi data analysis quality assurance english root cause analysis📋 Description
- Analyze CS reps' performance vs quality standards.
- Identify improvement areas and provide feedback to boost performance.
- Track KPIs (response time, resolution, satisfaction).
- Collaborate with departments to gather data and drive improvements.
- Collaborate with training teams to update materials from feedback.
- Perform root-cause analysis to identify issues and prevent recurrence.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- QA experience in customer service.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with customer service software/tools.
- Able to adapt to a fast-paced environment; strong English.
🎁 Benefits
- Hybrid work with flexibility, including work-from-abroad and summer model.
- FlexBenefits budget for meals, health insurance, and extras.
- Well-being support: doctors, psychologist, dietitian, HPV vaccination.
- Training allowance and LMS access for learning.
- Ownership from day one in a collaborative culture.
- Diverse international team across global offices.
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