Related skills
workforce management forecasting zendesk cross-functional collaboration staffing📋 Description
- Forecasting models and staffing plans to meet CX SLAs.
- Build capacity planning and workforce management systems.
- Lead weekly/monthly WFM operations and staffing alignment.
- Drive budget projections and variances for decisions.
- Lead KPI reviews and forecast vs actual cadence.
- Partner cross-functionally with CX, Tech, Data, Finance, Recruiting.
🎯 Requirements
- Strong customer empathy and focus on end-user experience.
- Proven forecasting, modeling, and staffing planning experience.
- Experience building scalable processes and operational structures.
- Experience leading operating cadences for visibility into performance.
- Hands-on experience with workforce management systems.
- Strong communication across audiences up to leadership.
🎁 Benefits
- Competitive cash compensation and equity.
- Comprehensive benefits package.
- Hybrid work with in-office anchor days.
- Inclusive, diverse Notion culture.
- Opportunity to work with AI-powered tools.
- Notion supports career growth and learning.
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