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looker salesforce sql google sheets tableau📋 Description
- Own end-to-end CX pillar operations and KPIs
- Lead a team of 2 direct reports; set goals and rhythms
- Drive BPO vendor performance including QA and staffing
- Partner with Product Ops/Eng/Design to scope and launch changes
- Build dashboards for weekly reviews; diagnose root causes
- Lead incident management and continuous improvement across geographies
🎯 Requirements
- 6+ years in CX/support ops, service delivery, or program mgmt
- 2+ years people management with direct reports
- Vendor/BPO ops experience with SLAs, QA, WFM, capacity planning
- SQL for data querying; Looker or Tableau; advanced Excel/Google Sheets
- Partner with Product/Engineering to launch automation
- Excellent communication and stakeholder management
- Bachelor’s degree in Business, Operations, Engineering, or related field
🎁 Benefits
- Flex First remote policy and flexible location
- New hire equity grant and annual refresh grants
- Comprehensive benefits; varies by location
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