Act as primary admin for the Customer Office tech stack (Gainsight, Kantata, Mavenlink).
Own, manage, and optimize configurations, workflows, automation, integrations, and reporting.
Design end-to-end workflows and AI-enabled automation across the customer lifecycle.
Partner with cross-functional stakeholders to deliver scalable system solutions.
Collaborate with Customer Success, Support, and Professional Services to maximize system capabilities.
Remote role open to Canada and USA applicants.

🎯 Requirements

8+ years in CX/Operations; experience with Gainsight, Kantata, Salesforce; degree required.
Configuring and maintaining CX platforms: workflows, automation, and reporting.
AI and automation experience in operational environments.
End-to-end lifecycle understanding and CX strategy.
Translate business requirements into scalable technical solutions.
Strong collaboration, communication, and problem-solving.

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