Related skills
bigquery customer success salesforce sql intercom📋 Description
- Collaborate with CX VP and managers to align growth goals.
- Monitor data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) and fix.
- Partner with Finance/Revenue to track contracting, onboarding, renewals, churn.
- Detect early signals of at-risk renewals and design CS playbooks.
- Analyze and improve Customer Health Score and related processes.
- Build and maintain centralized dashboards for CX functions.
🎯 Requirements
- Analytical mindset; break down problems into concrete solutions.
- Clear written, verbal, and listening communication.
- Strong leadership to drive cross-functional teams.
- Strong project management for complex change.
- Meticulous with multiple projects and deadlines.
- Document CX processes for new and existing team members.
🎁 Benefits
- Innovative engineering and product culture
- Early-stage well-funded company
- Inclusion and diversity as a priority
- 100% premium healthcare coverage for employees and families
- Dental & vision coverage for employees and families
- New laptop and equipment
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