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salesforce zendesk llm pendo kantata📋 Description
- Instill ownership mindset across CX functions by expanding financial fluency
- Bridge financial goals with day-to-day CX execution via data
- Leverage AI and unified data to scale high-touch CX with quality
- Drive alignment across Consulting, Customer Success, Support, and Managed Services
- Architect interoperability among Salesforce, Kantata, Pendo, Zendesk, AWS
- Enable proactive, personalized engagement via lifecycle insights
🎯 Requirements
- 7+ years of Operations experience in CX, Professional Services, or SaaS
- Deep P&L management understanding; translate to operational strategy
- Experience leveraging AI tools to improve workflows and decisions
- Familiarity with CX tech stacks: Salesforce, Kantata, Pendo, Zendesk, AWS
- Strong analytical and structured thinking; proactive, solution-oriented
- Ability to align cross-functional partners including Product, Engineering, Finance, Sales, HR, Legal
🎁 Benefits
- Unlimited vacation, education and wellness reimbursements
- $0-cost employee insurance plans
- Company Stock Plan with options
- Exposure to AI tooling and internal LLM solutions
- Hybrid/Remote-friendly work options
- Career growth and advancement opportunities
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