Planhat ownership: automations, dashboards, data quality, and platform health
Develop self-service reporting for CS managers to access metrics
Maintain data quality across CS systems and integrations
Partner with frontline CS managers to design scalable processes
Refine lifecycle processes: sales-to-CS handoff, QBR cadences, renewal workflows
Drive strategic initiatives: customer health scoring, NPS programs, and CSQL motion

🎯 Requirements

2-4 years in an analytical role (CS Ops, RevOps, or analytics)
Experience administering or working with Salesforce, Gainsight, Planhat, or similar
SQL or technical querying skills
Strong data analysis and dashboard-building skills
Ability to build trust and work independently with cross-functional stakeholders
Experience implementing NPS/CSAT survey programs

🎁 Benefits

Equity included
Remote work in EST or CST
Foundational role building CX Ops from the ground up
Growth and learning opportunities

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