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sql product dashboards operations workflows📋 Description
- Architect proactive, self-serve-first customer support
- Own the seller journey post-signature end-to-end
- Own CSAT as the north star; keep customers informed
- Build automation to reduce tickets and fix root causes
- Build and maintain scalable knowledge base
- Lead cross-functional initiatives with Product and Ops
🎯 Requirements
- 3+ years in operations in fast-moving startups
- Strong analytical skills: SQL, dashboards, spreadsheets
- Build and own automations and workflows
- Cross-functional with Product, Sales, Ops
- Data-driven, OKR-focused prioritization
- Autonomous, hands-on with automation
🎁 Benefits
- Competitive salary with salary calculator
- BSPCE stock options; monthly vesting after year one
- Healthcare plan with Alan
- Office in Le Peletier, Paris with remote options
- Swile meal card: €11 per worked day
- Swile mobility card: €42/month
- Team events: Monthly mixers and quarterly All Hands
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