Customer Experience Manager-West

📋 Description

• Client-facing role with in-person and virtual engagements.
• Lead post-implementation processes and client care.
• Learn client workflows and advocate for customer needs.
• Drive renewals, expansions, and feature adoption.
• Collaborate with CX, Support, Account Mgmt, and Implementation.
• Travel up to 50-80% and work at client sites.

🎯 Requirements

• 5-10 years of account management, customer success, consulting, project management, and/or related experience.
• Four-year university degree preferred.
• Ability to multitask across multiple projects.
• Excellent written and oral communication; tailor language for clients.
• Experience providing feedback to leadership and peers.
• Willingness to travel 50-80% and work from client sites.

🎁 Benefits

• Mentorship from experienced CX team members.
• A team that respects your ideas and expertise.
• Cross-functional collaboration in a matrix organization.
• Development opportunities from day one (e.g., Udemy).
• Workplace dedicated to public safety and government agencies.
• Comfortable working remotely.