Customer Experience Manager, Robinhood Concierge

📋 Description

• Lead 12-15 licensed Concierge Desk team members to deliver results
• Develop agents in value-added conversations and proactive outreach
• Coach and mentor team to achieve asset growth and high quality standards
• Provide service in a live-support, proactive outreach environment
• Collaborate with Middle-Office, Back-Office, Risk, and Compliance
• Document patterns of customer inquiries for root-cause fixes with engineering

🎯 Requirements

• FINRA Series 7, 63 and 24 or 9/10 Licenses
• Bachelor’s Degree from an accredited institution
• 4+ years in customer-facing operations
• 4+ years managing customer-facing teams
• Strong management toolkit with a track record
• Experience in a high-paced proactive environment

🎁 Benefits

• Challenging, high-impact work to grow your career
• Performance-based compensation with equity and 401(k) matching
• 100% paid health insurance for employees
• Lifestyle wallet for wellness and learning
• Employer-paid life and disability insurance, fertility and mental health benefits
• Generous time off including holidays and PTO